September 29th, 2008

WHOA. Tiring work! So many clueless freshers who need help enrolling or setting up their IT account (”Do I really need one?” “Um. Yes. Unless you fancy not knowing when any of your classes are, not being able to get your results or register for your modules”).
One of the members of full time staff got a good one. Bearing in mind the Help and Enquiry desk is in the Library, Level 2 of 4, in the center - “Is the Library upstairs too?” “Um. Yes” *points at Level 2 East “Are there books in there too?”. Desker looks at the bookshelves in plain view in the East wing. ” … Yes.”
Then there’s the ones that you ask “Have you followed the instructions?” and they reply quite happily “Yes! Of course!” and then as you read them the instructions, they manage to achieve what they were trying to do. So obviously they weren’t following the instructions.
Who aren’t quite as bad as the ones who simply slap down their laptop and demand you set wireless up for them (or somesuch); who’ve not even bothered to find the instructions, let alone read them; then get indignant when I give them the documentation and tell them to go try it and if it still doesn’t work come back. Or those who get annoyed when I have to make an appointment because we’re really busy - it’s not my fault we’re really busy!
But it’s not all bad. Hilight of today was when I was quietly logging a query, and all of a sudden a rather attractive girl plonked herself down next to me and said “This uni is crap isn’t it?” “Why do you say that” I replied, neutrally. “I just tried to print to gill1 and nothing has happened and it’s eaten my money” “Oh. I’ll fix that. Try gill3 instead” “Will I still get charged?” “Nope!” “Yay. Thanks!”. Turns out gill1 did a E_GOT_BORED_AND_CRASHED overnight (the printers tend to do that) and had a 30MB queue of documents from people trying to print their timetables. After a quick call to The Ones who Can, it was sorted and we brought the printer back up again - but apparently people were still trying to print to it whilst he was clearing out the queue!
As I was leaving, one of the roamers said that a user wanted to know where cafe2 was. I said that there was no cafe2, but there was a cafe1 which was behind him. “But they printed to cafe2!” he said “Well, go check Level 1 Center in a parallel dimension and see if it’s there.”
So, that’s fresher madness. Tomorrow I have lectures from 10AM till 1PM,then a library shift from 1PM to 2PM, then another lecture 2PM till 4PM. Yes, you’re right. I’m not going to get a chance to stop for lunch. Joy.
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