Infrequenty Asked Questions II
April 9th, 2009 | by fish |Ah, time for another happy installment.
- User: Hi, are you a helpdesk person?
- Me: Yes ….
- User: There’s a wasp in Level 2 Computer room … can you get rid of it for me?
- Me: Um. I’ll call security.
- User: Hi are you IT support?
- Me: Yes ….
- User: My the tap in my kitchen is leaking.
In a feedback form:
- User: The noise level in Level 4 Extension is unacceptable! I can’t concentrate, it’s like a discussion area!
- Supervisor: Level 4 Extension *is* a group discussion area.
- User: My document isn’t coming out in colour!
- Me: (looking at their print history) that’s because you printed it to a black and white printer. There’s 2 colour printers, colour2 and colour3.
- User: Oh. Can I get a refund?
- Me: Because you sent it to the wrong printer? No.
- User: My document didn’t print
- Me: (looking at print history) that’s because you don’t have enough credit. And you’re not likely to either
- User: What?
- Me: Unless you happen to have £13,000 in pound coins on your person.
(turns out they had put the pages they wanted to print into the copies section, and so were ordering something like 242,526 copies of a 60 odd page document. )
**UPDATE**
Had to squeeze this one in:
- User: I’ve tried to print a document in colour and it’s not coming out.
- Me: (looking up the job) Ah well, that’s because you printed it on a black and white printer. In a computer room on the other side of campus.
- User: Oh. Can I get a refund?
- Me: Uhh, no.
(I eagerly await the day when someone accidentally prints something on another campus, and then they ask me where the printer is)
